Sending mail is simple when you get the basics right. Correct addressing, secure packaging, and knowing what can be sent help your item reach its destination safely and on time.
Addressing Your Mail
Clear, accurate addressing helps us deliver your mail without delay. Write neatly or print in block capitals. Always include:
- Full name of the recipient
- House number or name and street
- Town or village
- Postcode
- Country (for items sent abroad)
Tip: Add your return address on the back. This helps us return your item if delivery is not possible.
Packaging Tips
Good packaging protects your mail through every stage of its journey. Follow these simple steps:
- Choose the right-sized envelope or box
- Use strong tape to seal all edges
- Wrap fragile items with bubble wrap
- Avoid using string or ribbon – they can catch in sorting machines
- Attach labels and customs forms securely
Tip: Add a note with your contact details inside your parcel.
Prohibited and Restricted Items
For information about prohibited and restricted items for international destinations visit our dedicated page or download our guide below.
Customs Declarations
When posting abroad, you may need to complete a customs form. This helps ensure your item clears security and reaches its destination smoothly.
- Complete all sections clearly and honestly.
- Include a detailed description and value of the contents.
- Attach the form to the outside of your parcel.
For more information about customs requirements please visit our dedicated page.
You can get customs forms at your local Post Office counter or complete them online when using Online Postage.
Get Ready to Post
Double-check your parcel before sending:
- Address is complete and clear
- Packaging is secure
- Item follows postal and customs rules
Once ready, you can post at your local Post Office counter or parcel or postbox. Alternatively, if you buy your postage from Online Postage your items can be collected from your home.