Make it simple for your customers to respond. With Business Reply and Freepost, people can return letters, forms, or parcels without paying postage. You cover the licence and item costs, while your customers enjoy a hassle-free way to get back to you.
What is Business Reply and Freepost?
Business Reply and Freepost are smart ways to remove barriers to response. Customers can send mail to you without needing a stamp. You pay a small annual licence fee plus the postage for items received. This encourages more replies, quicker returns, and stronger customer engagement.
Who is it for?
These services are ideal for organisations that rely on customer responses:
- Businesses running surveys or seeking feedback
- Companies processing forms, returns, or applications
- Organisations running promotions, offers, or competitions
How it Works
Business Reply
- Customers use your Business Reply address on an envelope.
- They post it without a stamp.
- You are charged postage plus a handling fee for each reply received.
Freepost
- You are given a unique Freepost address.
- Customers send letters or parcels without paying postage.
- You cover the cost of each item received.
Benefits
- Removes postage costs for customers
- Boosts response and return rates
- Improves customer satisfaction and trust
- Makes posting quick and stress-free
How to Apply
Our Customer Services team can set up your licence quickly. Simply complete the form at the bottom of the page and return to us by email.
For information about pricing please see the Supplementary Price Guide for Business at the bottom of the page.